- Rudra Patawari
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In today’s hyper-connected world, it’s easy to forget that not all locations have reliable internet access. For field service management (FSM) companies, this can pose a significant challenge. How do you track and manage your field sales team when they’re operating in areas with little to no internet connectivity? The answer lies in innovative solutions designed to function offline, ensuring seamless operations and data integrity.
The Challenge of Zero-Internet Zones
Field Sales Team often work in Poor Internet Connectivity Areas such as Rural Regions, Construction Sites or Industrial Areas. The Poor Internet connectivity makes real-time communication and Tracking hard for the FSM Management Team. Yet, it is of great importance to the FSM Management team to monitor their Sales Teams to ensure efficiency, productivity and customer satisfaction.
Benefits of Offline Tracking
Offline Tracking is immensely important for a FSM company and its benefits are as follows :-
Increased Productivity:
- Field agents can continue their work uninterrupted, even in areas without internet access.
- This leads to higher productivity as they are not dependent on connectivity to complete tasks.
Data Integrity:
- Offline data collection ensures that all information is captured accurately, without the risk of data loss due to connectivity issues.
- This improves the overall integrity and reliability of your data.
Customer Satisfaction:
- Timely and efficient service, regardless of location, enhances customer satisfaction and trust in your company.
Accuracy :
- With a completely offline and AI generated software such as BreezeFSM’s the field agents location is updated every 5 minutes which ensures about the visits and the revisits’ duration and the number of visits and revisits achieved by the Sales Representatives without the use of Internet.
The Green dot highlighted by the Red Outline indicates that the Sales Rep has Internet and is online.
The Red dot highlighted in the second photo indicates that the Sales Rep is not receiving Internet.
Conclusion
For FSM companies, the lack of internet connectivity in certain areas should not be a barrier to effective field sales team tracking. With the right tools and practices, managing a field sales team in no-internet zones can be just as efficient and effective as in well-connected urban areas. It’s time to adapt and thrive in every corner of the world.
For more information, visit our website at BreezeFSM or contact us at sneha.das@breezefsm.in
